Posted at 06:53h
At any given moment partners have a lot to deal with: managing resources, staying focused on goals, getting along with each other, dealing with competing interests, handling upsets and simply getting the work done. There is a practice that partners can use to create a sense of continuity from week to week. It’s called “A Weekly Focus.”
I learned about “A Weekly Focus” at the Ritz Carlton Hotel in the Colorado Rockies I noticed that the staff was extraordinarily cordial, personal, and crisp in service delivery throughout the resort. Intrigued, I asked the general manager how everyone was able to stay so focused and consistent. He suggested I attend their daily employee orientation meeting the next morning. That’s where I learned about the “Daily Focus Strategy”.